![]() ![]() The second call resolved the issue in about 2 minutes. Would it be faster to move money / shares to a different institution?ĮDIT: Fixed now, but both calls waited for almost exactly 60 minutes before someone picked up. I've been listening to music on the "direct line" for 32 minutes now. The rep was unable to enable MFA again, suggested I needed to restart my phone and gave me a direct line to avoid waiting again, and wished me luck. Both Duo Mobile and Authy suggest that not encrypting the account names or sites can help with account recovery, but that claim rings hollow to us: Knowing which accounts have two-factor authentication enabled doesn’t ease the process of getting back into an account.Trying to move the Symantec "VIP Access Token" MFA app from an old phone to a new one.įirst, on what planet is it normal to need to speak to a human to enable / disable / modify this? I've moved a dozen accounts using two other token generating apps requiring about 2-3 hours time and no need to make a phone call.Īfter waiting an hour, I spoke with someone who was able to disable it, but when I logged in again I was not prompted for the token code. The app’s universality makes it easier to. These accounts can include anything from personal finance to online game login details. ![]() The app provides a strong and secure method of accessing almost any account. You receive a fraudulent email that looks like it is from ETRADE or one of our affiliated companies. VIP Access is a free Android and iPhone app that simplifies the process of using two-factor authentication. Better yet, we’d prefer the company didn’t collect this data at all. Contact us immediately if: You suspect that you are a victim of identity theft or fraud. Authy recently updated its privacy notice to include more information about what the company can access and added in an email to us that, “Access to this information is limited to employees who either support Authy or have a valid need-to-know.” We appreciate the addition to the policy but think this information should be in the app, as well. Unlike Duo Mobile, which stores the backup on either iCloud or Google Drive, Authy stores the backup on its own servers, which theoretically gives the company access to those details. Security researchers at Mysk also found this same info was sent in analytics, which may be linked to your email address and phone number. Similarly to Duo Mobile, Authy’s backups don’t encrypt some information that you might expect it to, sometimes including the name of the website and a username (you can edit these, but we suspect few people bother to do so). But for most people, the potential security risk of backing up codes online is outweighed by the fear of being locked out of accounts for good, so for the apps that do offer backups, we looked for clear explanations of how the backups worked, where they’re stored, and how they’re encrypted. So we looked for authenticators that left this feature opt-in. Optional backups: The security researchers we spoke with said they don’t recommend backing up or syncing a two-factor authentication account because then your tokens are on the company’s servers, which could be compromised. ![]() Going with a reliable company helps guarantee continued support for new mobile operating systems and tech support if something goes wrong. Once installed VIP Access will function as a stand alone app that does not require web or phone access to.
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